Who to write to

AboutAddressResponse
Editorial and generaleditorial@healthcaptain.comWithin five business days
Correctionscorrections@healthcaptain.comAcknowledged within two business days; same day if safety-critical
Accessibilityaccessibility@healthcaptain.comReply within two business days
Privacy and dataprivacy@healthcaptain.comWithin five business days
Press and mediapress@healthcaptain.comWithin two business days

These mailboxes must be configured before launch. The addresses above are on Health Captain's own domain and are the addresses this site publishes. They must actually be created and monitored before the site goes live. Until they are, mail sent to them will bounce — a published contact address that nobody reads is worse than none.

What we cannot help with

We are a publisher, not a clinical service. We cannot and will not:

  • Answer personal medical questions, interpret your symptoms, or comment on your test results.
  • Tell you whether to take a medicine, change a dose, or stop something you have been prescribed.
  • Recommend a specific doctor, clinic, hospital or insurer.
  • Provide crisis support. If you are in crisis in the US, call or text 988. If you believe you are experiencing a medical emergency, call emergency services immediately (911 in the United States).

Messages asking for personal medical advice get a polite reply pointing to how to raise it with your own clinician, which is genuinely more useful than anything we could say.

Send a message

This form opens your own email application with the message filled in, so you can see exactly what is sent and to whom. If your device has no email client set up, write to the relevant address above directly.

So we can reply. We use it for nothing else.
Please do not include personal medical details. We cannot answer personal medical questions, and we would rather you did not send them.

Other ways to reach us

We are on the social platforms linked in the footer. Social messages are read, but they are not the right channel for a correction, a privacy request or an accessibility barrier — those should go to the addresses above so they enter a process with a response commitment attached.

A postal address for formal correspondence will be published here before launch.